Last Updated January 9, 2023
We collect your personal information in order to set up a User Account, and you send this information to Epic when you request your account. Specifically, Epic may collect the following information:
Additionally, you have the option of contacting Epic via the Vendor Services email address (firstname.lastname@example.org). You may also contact Epic via other email addresses, phone, mail, or other methods, and we may keep a record of your communication to help answer or resolve the matter you contacted us about. You can decide how much additional information you want to share with us in those cases.
If you make a payment to Epic via Vendor Services, Epic may store your payment method information or tracking information related to electronic payments.
Your browser or device may tell us:
Your browser may also tell us information such as:
The information that you directly provide us, whether through the creation of a User Account or in other ways as you use Vendor Services, will be processed by Epic for as long as you are enrolled in, and after you cease using, Vendor Services. We will use your information for purposes such as:
For users of Vendor Services based in Europe, Epic has a legitimate interest in processing your data in order to allow you to use Vendor Services.
When you provide your information to Epic via Vendor Services, your information will be accessed by Epic staff, and your contact information may be made available to Epic's customers. The Epic staff that will regularly access your information is limited to those that provide technical or operational support for Vendor Services, those that develop Vendor Services, and Epic's information technology and operations teams.
Epic will retain your information for as long as it makes use of such information as a part of your continued use of Vendor Services and to carry out Epic's legitimate business or legal purposes. By creating a User Account, you agree to allow us to retain your information in accordance with this policy.
If you are a data subject as defined by the General Data Protection Regulation, (EU) 2016/679, you have a number of rights and can do any of the following by contacting Epic at EUPrivacyInquiries@epic.com:
Please note that if you contact us to assist you, for your safety and ours, we may need to authenticate your identity before fulfilling your request.
We use a combination of process, technology, and physical security controls to help protect your information from unauthorized access, use, or disclosure, but remember that no method of transmission over the Internet, or method of storage, is 100% secure.
When we collect your information through operation of Vendor Services, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top or bottom of your web browser, or looking for "https" at the beginning of the URL address of the web page. Employees or partners of Epic who have access to your personal information in connection with providing Vendor Services are required to keep the information confidential and are not permitted to use your information for any purpose other than carrying out the services they are performing.
Vendor Services may contain links to other websites beyond the control of Epic. Epic is not responsible for the content or privacy practices of those websites. We encourage you to be aware when you leave Epic's websites and to read the privacy statements of any other website that collects your information.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA privacy notice for California residents.
If you need to contact Epic's Data Protection Officer or EU Representative as defined by the General Data Protection Regulation, (EU) 2016/679, please email EUPrivacyInquiries@epic.com or call +1 608-271-9000.